Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. Whilst we don't offer refunds, returns or exchanges, please do let us know of any issues and we’ll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Is your sourcing sustainable and ethical?
We take sourcing seriously, not just where our crystals come from, but how they’re handled and by who. Every piece is hand-selected from trusted, small-scale suppliers who share our values of ethical trade, responsible mining and transparency. We prioritise working with family-run operations and local dealers who maintain long-standing, conscious relationships with their sources.
The Download | Blog
ORIGIN STORY
Behind the Brand.
Meet the heart and soul behind Haus of Moss and Moon and read our story so far.
