Frequently Asked Questions
Sourcing + Ethics
We take sourcing seriously, not just where our crystals come from, but how they're handled and by who. Every piece is hand-selected from trusted, small-scale suppliers who share our values around ethical trade, responsible mining and transparency. We are aware the crystal industry holds shadows, like many extractive industries, especially when driven by mass production and profit-first practices that overlook people and planet. However, we prioritise family-run operations and local dealers with conscious, long-standing relationships to their sources. This means we do not support buying bulk and destructive mass-mining productions.
Ethics can be a buzzword in the crystal world… often used without depth. For us, it's an ongoing practice. A choice to stay curious, ask better questions, and lead with honesty. If we don't know the exact mine a crystal came from, we won't claim to, and we'll leave it off the listing. What we do offer is clear, transparent information around locality and region, so you can make informed, intentional choices. Awareness of where your crystals come from is what gives specimen crystals their value, and is, in our opinion, the most important part of a crystals story.
We're also transparent about pricing. Ethically sourced, hand-mined and high-quality crystals cost more, and that's reflected in our prices. If something is significantly cheaper elsewhere, there's usually a reason. Fast and mass-mined often comes at a cost to both people and planet. That's why we choose a slower, more conscious path, working with trusted suppliers who value integrity as much as we do.
We're proud to source through UK suppliers like Hidden Earth Ltd, Carpè Crystals, Crystality, local rockhounds, and trusted global partners including mine owners like Kelly Rocks in Canada and crystal wholesalers such as Mariella Moonstone in South Africa. It's not about perfection, but intention, accountability, and doing our part to honour both the earth and the hands that bring these pieces to us.
Conflict mineral list to name a few: Lapis Lazuli, Afghanistan / Jade, Ruby, Myanmar / Malachite, Cobaltoan Calcite, Tin, Tantalum, Tungsten, Gold, Congo / Colombian Emeralds
Spirituality + Personal Responsibility
We're all on our own journey inward and crystals can be powerful anchors along the way. At Haus of Moss and Moon, every spiritual description you read is based on my own personal experience and energetic downloads from working closely with each crystal collection, layered with their traditional symbolism and historical uses.
Our crystals are sacred, but they're not a shortcut. Their spiritual properties are for entertainment purposes only. They do not replace mental health support or medical treatment, and they're never a substitute for the deep, human work we all have to do ourselves. Crystals are here to inspire, to guide, to remind. You may feel them intensely, or subtly, or differently every time, because crystal work is personal. Your energy. Your truth. Your path. Let it be yours.
Founder,
Danielle
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. Due to the nature of our offerings, we do not offer refunds, returns or exchanges. However, please do let us know of any issues with your order and we’ll do our best to work with you to make it right.
Please view our refund policy here / Please view our terms here
When will I get my order?
We will work quickly to ship your order as soon as possible. Orders are usually dispatched within 1-3 days, if longer, you will be notified by myself. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our standard shipping is Royal Mail Tracked 48, which means your order should be delivered within 2 working days. You also have the option to upgrade your shipping to Royal Mail Tracked 24. All tracking information can be accessed through Royal Mail, via the tracking number provided in your order confirmation email.
How much does shipping cost?
Our Standard shipping in the UK with Royal Mail Tracked 48 is £3.99. Our upgraded shipping costs Royal Mail Tracked 24 is £4.99.
If you are ordering from outside of the UK, shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
International Shipping: local taxes, import duties, or customs fees
International orders outside of the UK may be subject to local taxes, import duties, or customs fees upon arrival in your country. These charges are set by your local customs authority and are the responsibility of the customer. We do not have control over these fees, and they are not included in your purchase or shipping total.
We recommend checking with your local customs office if you're unsure what to expect.
Do you offer crystals for wholesale / retail spaces?
We offer a curated collection of statement crystals available at wholesale pricing.
Perfect for wellness studios looking to style their space with intention, Yoga and Pilates studios offering a conscious retail edit, or spiritual and wellness practitioners who work with crystals and crystal healing in their practice.
If you’d like to explore becoming a stockist, or to purchase at wholesale pricing, fill in our contact form to request our wholesale brochure.
Are you available for events and collabs?
It would be an honour to be part of aligned spiritual and wellness events across the UK. We’re also always open to thoughtful collaborations with like-minded creatives, like jewellery creations and more!
If you have an idea or invitation in mind, we’d love to hear from you! Please get in touch via our contact form.
Where else can we connect?
Follow us on Spotify and find our curated ritual playlists for embodiment.
Join our private Whatsapp group for a witchy community chat.
Read our Women of the Craft interviews on our Blog, The Download.
Take the Crystal Energy Quiz and find out what's calling your attention.
On The Download | Blog
MEET THE FOUNDER
Behind the Brand.
Meet the heart and soul behind Haus of Moss and Moon and read our story so far.
Stay Connected / @hausofmossandmoon