Shipping policy

Last updated: 27.03.2026

Thank you for supporting Haus of Moss + Moon. Every parcel is prepared with intention and care from our studio in Oxfordshire, UK.

Below you’ll find everything you need to know about how your treasures journey from us to you.

Processing Times

All orders are processed within 2–5 working days (Monday–Friday, excluding UK bank holidays).

During launches, restocks, or seasonal peaks, processing times may be slightly longer. We will always communicate clearly if there are any delays.

Each piece is wrapped securely to ensure it arrives safely and beautifully.

UK Shipping

We currently ship via Royal Mail, Tracked 24 or Tracked 48.

Estimated delivery times after dispatch:

  • Tracked 48 Delivery: 2–4 working days

  • Tracked 24 Delivery: 1–3 working days

Shipping costs are calculated at checkout based on weight and service selected.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

International Shipping

We offer international shipping to selected destinations.

Estimated delivery times after dispatch:

  • Europe: 5–10 working days

  • Rest of World: 7–14+ working days

Please note:

  • Delivery timeframes are estimates and may vary due to customs processing.

  • Import duties, VAT, and customs fees are the responsibility of the customer.

  • We are not liable for delays caused by customs services.

If your country is not listed at checkout, please email us at [info@hausofmossandmoon.co.uk].

Lost or Delayed Parcels

Once a parcel has been dispatched, it is in the hands of the courier.

If your order has not arrived within the estimated timeframe:

  1. Please check your tracking information.

  2. Allow a few additional days during busy periods.

  3. Contact us at [insert email] and we will support you in resolving the issue.

We cannot be held responsible for parcels marked as delivered but not received.

Incorrect Shipping Details

Please ensure your shipping address is entered correctly at checkout.

Haus of Moss + Moon is not responsible for parcels lost due to incorrect or incomplete address information provided by the customer.

If you notice an error, contact us immediately at [info@hausofmossandmoon.co.uk]. We cannot guarantee changes once an order has been processed.

Damaged Items

We package each item with care, but if your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Include clear photographs of the item and packaging.

  • We will assess and arrange a resolution where appropriate.

Pre-Orders (If Applicable)

If your order contains a pre-order item, your entire order will ship once the pre-order item is ready unless otherwise stated.

Estimated shipping dates will be clearly listed on the product page.

Questions

If you have any questions about your order, please contact:

[info@hausofmossandmoon.co.uk]

We’re always here to help.